Shipping & Refunds

The standard processing time for orders is 1-2 business days. After orders are processed, delivery time within the United States is 3-5 days.

For orders placed under Shipping, you will receive an email with your tracking number.

For orders placed under Pick Up Ziba Artesia Warehouse, you will receive an email confirmation when your order is ready for pick up. Pick Up is only available from our Ziba Artesia Warehouse, Mon-Fri 10 am - 4 pm.

PHONE NUMBER (562) 261 - 5622

Ziba Artesia Warehouse
17832 Pioneer Blvd.
Artesia, CA 90701
Get Directions

Your pick up order may contain bulky or heavy items. We will be happy to assist with loading but please be sure you can fit the packages in your car.
You only need the order # to pick up your order. Anyone can pick it up for you.

FOR THE SAFETY OF CUSTOMERS/EMPLOYEES, A MASK IS REQUIRED TO BE WORN AT PICKUP.

** The shipping price is based on weight and order handling. The orders you place from us are being hand-packed by us, the Ziba Beauty family, and being carefully prepared as they make their way from our family to yours. We thank you ahead for your purchase and for telling your friends and family about our products as well.