Hello,
I know all of us are experiencing a very difficult present moment. It can be scary for some, depressing for others and a “hairy time” for all of our clients :). I know many of you are anxious to get back into your daily routines that you had prior to this pandemic. Personally, I am missing hugs! My friends, my team, and our beautiful clients.
I write this message as my way of checking in on you and of keeping you up-to-date with our current business operations.
All of our 14 studios, which closed on March 13th, will remain closed until further notice. We are a 33-year-old family-run small business, and our Ziba team and community are always the leading factors in our company-wide initiatives. Therefore, this decision was made as a measure to keep you, our team, and our collective families safe.
Collective - what a word. I grew up with that word from our scriptures as meaning: One. We are all one.
This time in our lives is a tremendous blessing in disguise and a lesson to remind us all that we are One Collective Community— connected by a myriad of beautiful threads that tie us together. These are historic times, and what we do with each individual decision will have a significant impact on our lives.
We are well aware that touch services, as well as other services that have been labeled as non-essential, have been affected dramatically. We are very much part of that segment and are hurting, too. However, taking unnecessary risks with anyone's health is not an option.
This decision comes from courage, not fear.
Courage comes in many forms. And for our small business, and at this time, courage is putting aside financial gain in exchange for the health and safety of our community.
Please scroll down to read answers to some of your most frequently asked questions and watch my webinar video to learn the thought behind some of the decisions we’ve made so far.
From our family to yours, we wish you health and safety.
Thank you / Shukria.
With Love, Strength, and Hope,
Sumita Batra
CEO, Ziba Beauty
1) Are all your studios currently closed?
All of our 14 studios are currently closed for services as mandated by the California government and for the health and safety of our customers and employees. Our team will continue to monitor state and local orders and will provide our customers with important updates as soon as they are available.
2) When will studios be opened?
Unfortunately, we don’t have a clear reopening date yet. However, we do not foresee us opening any time before August.
3) Are we able to make appointments online?
Currently, we are not taking advanced service appointments. Please subscribe to our email list located at the bottom of the homepage here, and we will notify you when online appointments are available.
4) How can we receive your latest news updates?
Sign up for our email list. Visit ZibaBeauty.com and scroll to the bottom of the homepage. We will send out email updates periodically as things develop.
You can also text "Ziba411" to 50601 to receive text message updates. Standard message and data rates may apply.
We are also posting regular updates on our Instagram page @TheZibaBeauty.
5) Can you give me the contact information for my go-to beauty artist?
Our employee privacy guidelines do not allow us to share this information. In supporting this policy, we are keeping our team and community safe.
1) Once you open, will you take walk-ins or only appointments?
Although we are still exploring what our new business operations will look like, we can say that we will no longer be offering walk-in services. All services will be by appointment only.
2) What new safety measures will you take once you reopen?
We have always set the bar high for best-in-class sanitization practice- even prior to this pandemic. Using hand sanitizer and sterilizing all of our tools and work areas are embedded in our brand DNA. Looking ahead, we plan on raising the bar even higher by eliminating unnecessary touchpoints, screening all guests, requiring face masks for artists and guests, and removing our waiting areas. As we continue to explore new measures, we will communicate them via the contact methods mentioned above.
3) Will your normal business hours be affected?
It’s too soon to tell. Our hope is to not disrupt any business operations, but as we get closer to reopening, we will explore business hours as well. Once we do reopen, we may see fit to change our normal business hours to best serve our customers.
4) Once you reopen, will service prices increase?
Although we’re not 100% certain, prices may increase due to the added safety measures being considered. As always, we will work diligently to limit costs wherever possible and to pass on any savings to our customers.
1) I placed an order online with Free Pick Up, how do I know where and when to pick up?
You will receive an email when your order is ready for pick up. It usually takes 1 - 2 business days to process orders.
2) If I chose free pick up, why is there a $2 shipping charge?
The $2 is the standard handling fee for picking and packing your order. The handling fee appears on the shipping line item of your invoice.
3 How many days does it take for my order to be ready and how many days does shipping take?
It takes 1 - 2 business days for orders to be processed. If you choose your order to be shipped, shipping takes approximately 3-5 business days depending on your location.
4) How do I know my order has been shipped?
You will receive an email that your order has been shipped and is on its way, usually 1-2 business days after you placed the order. Shipping does take 3-5 business days depending on your location.
5) When I place an order online, do I have to pay sales tax?
Yes, sales tax is applicable to all online orders.
6) Where are the orders being delivered from?
All online orders are being processed and shipped from our warehouse in Artesia, CA.
